Clinical trial resources for sites and investigators

This report is designed to assist in the management of frozen samples. It reflects the status of samples in our database at the time the report was generated.  There may be some lag time so there may be items appearing on the report that were recently returned to us. We do not require that you contact us upon receipt of the report. If you have samples in your freezer, please return them to us.

If you received a fax or voicemail concerning a High Panic or Low Panic lab value please respond to your local Investigator Support team as soon as possible to confirm receipt.  Failure to do so can result in an escalation to the sponsor.  Investigator Support can be reached by phone, email and fax.

 The phone number and fax numbers are located in your Lab Manual.

 The email addresses are as follows:

The Americas:   USalerts@labcorp.com

Europe, Middle East and Africa:  GVAalerts@covance.com

Asia Pac: InvestigatorSupport.AsiaPac@covance.com

If a data revision has been requested for a change of collection date, time, weight, visit, etc., the request may take up to 10 business days.

 Once the change is complete, sites will be notified by fax. A new report will not be sent. If a new report is needed, please call us at the number listed for your region in the laboratory manual.

Unfortunately, no; we cannot modify existing orders.  Your order will have to be cancelled and a new one placed. This also applies to timelines.  If you placed an order with standard turn around times and now need it sooner the original order will have to be cancelled and a new one placed with expedited timelines.

Contact your regional Investigator Support Department (the number can be found in your Central Laboratory Services Manual).  When calling, inform the representative if the changes affect a single protocol or multiple protocols.  If more than one protocol is affected, please have a complete list of protocols and the specific contact information (phone numbers, fax numbers, physical address, email addresses, Principle Investigator, Report Recipient and/or Supply Recipient) to be changed.

 By securing updated contact information for all protocols during one phone call, we hope to decrease the time you spend calling us and increase the accuracy of contact information we have on file.